Here are the best Certified Public Accountants (CPA) in Lexington, Virginia.
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Frequently Asked Questions
The information on our site regarding individual tax accountants is collected from publicly available information and records and will remain on our site and not be removed. If your information on the site is incorrect, please notify us so that we can make appropriate corrections. You may also want to contact your local tax accountant licensing body to ensure that the information that they are publishing in the public record is accurate and current. If you would like to ensure that the data in your ClientWhys profile is up-to-date, you may claim the profile and then edit your biographical details as well as your professional qualifications. Important information such as practice areas, professional achievements, work and academic background can all be edited or added once you have claimed your profile, and you will also have the opportunity to solicit reviews from clients. These reviews will be incorporated into your public profile, and you will be able to access them for posting on your own website.
If you are retired from the profession and would like to have your profile deleted, you may request this by emailing [email protected]. Please keep in mind that if your professional information remains publicly available or is published by a professional tax licensing body, your profile may be added back onto our database.
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If you are a professional who has claimed your listing on our site, you are able to respond directly to reviews, both positive and negative. It has been our experience that a simple, professional response to a negative comment is often the one that is best received by those visiting the site, as they interpret a response to negative feedback as an indication of your interest, engagement and professionalism. Argumentation is not recommended: instead, we suggest a response that acknowledges that the reviewer had a bad experience and suggests that some kind of remediation can take place. An example of an effective response to a bad review would be: "We have read your review and are interested in discussing your issue further. We are dedicated to providing great service, so please contact us to see how we can remedy the situation and provide you with a more satisfactory experience."
Negative reviews are a frustrating fact of our interconnected world, and handling them in a positive manner reflects well on your business, your service, and your professionalism. One of the biggest concerns that we have heard from tax professionals with profiles on our site is that non-clients may leave negative reviews. If you believe that this has happened to you, please let us know so that we can investigate the review. We have a dispute process that involves contacting the reviewer and asking pointed questions about whether they in fact used your service. We also ask if they would like to make any revisions to their review. If they confirm that they were a client and that they want the review to remain as it is (or if they indicate that any changes should be made), then the profile will remain on the site and reflect that.
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