ALL STAR TAX SERVICE
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3 reviews
Flagstaff Tax Professional Crystal Doucette
Crystal Doucette is a tax preparer based in Flagstaff, AZ. Crystal Doucette can assist you with your tax return preparation and planning needs.
Additional Information
HQ Location
2501 N Fourth St Ste 21 Flagstaff, AZ 86004
Phone
(928) 527-8400
Service Lines
Tax Preparation
Tax Planning
ALL STAR TAX SERVICE Reviews
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3 reviews
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5.0
03/30/2023
I found Crystal to be very knowledgeable and answers any questions you might have.
Fran T.
Apache Jct, AZ
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1.0
11/29/2022
One of the worst experiences I have ever had filing taxes, and the nightmare is continuing to this day. I usually file my own taxes with no issues. However, I heard rave reviews about Crystal from coworkers and decided to give her services a try. Initially, she was very helpful and informative. As other reviews have mentioned, as Tax Day drew nearer, she fell almost completely out of contact. I do not expect perfect communication when someone is personally handling a lot of accounts, but I received no contact that my taxes would be filed on time. With no contact or reassurance by the time Tax Day arrived, I filed an extension on my own. ONE MONTH LATER, I was told our federal return was filed by Crystal. I then had two withdrawals from the IRS from my account due to her tax return being filed. For the past 6 months, I have been fighting to have approximately eleven thousand dollars in overpayment returned to me from the IRS. Crystal has been little to no help, offering short emails or texts that have been no better then, Cheer up pal, things will turn around soon. Looking through my phone records, I have now spent over 34 hours calling, on hold, or speaking with the IRS. From the information they tell me, the entire error is almost exclusively based on the tax return she filed. Due to her errors and inability to fix them, I will never use a tax preparing service again, and certainly would NEVER recommend All Star Tax Services to anyone I had any good will toward.
Madeline E.
Tuba City, AZ
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5.0
05/02/2021
Excellent experience for many tax seasons now. Crystal is very knowledgeable.
Debora S.
Flagstaff, AZ
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