We got Melanie's number from a friend of ours. She really helped us out and this is my way of saying thanks She is very nice and really knows taxes.
I've used Melanie's firm the last few years to do my tax returns, and have been very pleased with her services. She's a very personable person, not to mention the friendliness of her staff! You can tell Melanie really cares about her clients and is very knowledgeable, so I felt at ease with her doing my tax return. I don't normally give reviews, but because of my extremely positive experience with Melanie and her firm, I definitely would recommend her to anyone look for a tax preparation!
Melanie was great! So glad we switched over to her. It was nice to be able to connect remotely.
My wife and I were a couple years behind on taxes so our friend recommended us to Melanie. I do not understand the negative reviews here as they are 4 to 5 stars on other sites. she had our 18 and 19 returns done within a matter of a week and we surprisingly even got a nice refund! Thank You Melanie
Jacob A.
Fair Oaks, California
This lady has the worst customer service ever. I would not recommend her to anyone. Ed Cook on the other hand knows has to treat people but unfortunately he has moved to Texas. I has going to try her out since Ed lives in another state but after reading the last review and the way she just treated me when I took time out of my day to have her try and do my taxes. I had to walk out because of the way she talked to me.
Christine I.
Orangevale, California
Hirsch CPA Tax Consultants
03/17/2019
I apologize for how you feel. I have left you several messages and I offered to do your tax return at no charge. Mr. Cook gave you an extremely low rate . When we met, the first question you had was if I could do it at the rate that he charged. When you told me how little he charged I was so surprised that I refused to do your return. You got upset and told me that you could get it done for that low rate anywhere. When I still refused you left angry and I feel bad about that. After thinking it over and discussing it with Mr. Cook, I decided to offer you the free tax return preparation.
