Elizabeth Galindo
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3 reviews
Chicago Tax Professional Elizabeth Galindo
Elizabeth Galindo is a tax preparer based in Chicago, IL. Elizabeth Galindo can assist you with your tax return preparation and planning needs.
Additional Information
HQ Location
5230 S Troy St Chicago, IL 60632
Phone
(773) 503-7482
Service Lines
Tax Preparation
Tax Planning
Elizabeth Galindo Reviews
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3 reviews
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5.0
02/15/2020
Ive been doing my taxes with Elizabeth for many years, she is very professional, knowledgeable and trustworthy. I highly recommend coming here.
Rose H.
Chicago , IL
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★
★
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1.0
04/13/2017
I wish I could give this company 0 stars. The two women running the show in this company are Claudia and Elizabeth (whom I guess goes by Betty). Claudia was a co-worker of mine at a different company and offered to file my taxes for me in February. I completely entrusted her with my information and in February, she looked me in the eye, saying that she was doing them and working on them with a friend at this company. She promised REPEATEDLY over the course of 2 months that not only was she working on them, but that I should be expecting more than $1,700 in my tax return. Every time I asked her about them, which let me assure you was almost every day, she went from promising that they were being worked on, to that they are done and I should be expecting a call (though she never would explain why I should be expecting a call), and that the return (of more than $1,700.00) should be deposited into my account soon. EVERY SINGLE TIME I spoke to her about the work she was supposedly doing for me, she promised me all of these things.
This literally went on from the beginning of February until 2 days ago -6 DAYS BEFORE THE FINAL CUT OFF DATE FOR FILING TAXES. On that day, I called the business owner-this Betty woman-explaining how Claudia had treated the situation from start to finish(including ignoring my calls and text messages), explaining how deeply upset and worried I am, and in turn she seemed to be upset over what had transpired because it was her business and this is bad business. It turns out Claudia had been lying to my face for two months straight, on top of ignoring my calls and text messages, and had NEVER filed my taxes.
You would think with the owner's reaction that things would get better and she would really help me out, right? Wrong. Even knowing how strained my relationship with her employee was AND knowing the time I'd be coming in, she still had Claudia working in the office while I was there. So I had to sit in this small office with the same woman who had treated me so wrongly, with something so serious like filing taxes, for an hour. It was so awkward and made me feel so unbelievably uncomfortable, I can't even put it into more words.
So now we're nearing the end of this appointment and my "at least $1,700 tax return" turns into a $330 return. I literally can't even put into words how devastating this news was to me. It was explained to me that because I made more (but honestly by maybe a couple thousand..we're not talking about a $10,000 difference) and something about Florida taxes, that this is why it's much lower. I said that I guess I understood, but I have never in my life gotten less than $700 AND her employee had sworn that I was getting over $1,700, that this was such a shock and I couldn't believe it.
In hindsight, I should have taken my papers then and there and had just gone through another company. But seeing as I drove 35 minutes out of my way to come here and the woman claimed to have helped me as best as she could, I just accepted things as they were and signed the documents. Then when I go to thank her for her time, she tells me that I now owe $80.00. That was not explained to me the two times I had spoken to her over the phone and it was not discussed before we started the paperwork when I sat down. On top of all of the horror Claudia had caused me, she made me sit in a room with her while she did this work, didn't manage to get me even half of what I've always gotten, and STILL told me at the end of everything that I owed them money. They couldn't even muster up a discount.
You can't possible imagine the feelings of betrayal, stress, hurt, anger, sadness- SO many other horrible emotions this whole process has caused me. On top of the obvious reasons for it all, Claudia knew that I was using that money for a trip overseas, so I had been spending money like I had a back up of $1,700.00 to cover my trip. Now my trip that I have planned for almost a year has now fizzled out because of the lies this woman had been feeding me for 2 months straight.
I would never in a million years recommend this company to anyone.
Paige C.
Willowbrook, Il., Il.
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★
★
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4.4
08/05/2016
Maria m.
chicago , il
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